Remediations Analyst

Company Name:
ER Family of Companies
Respond, with some guidance from senior partners, to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services.
Duties include: conducting intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions on-line (including monetary and non-monetary actions), researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries. Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly. Reconciles general ledger accounts to ensure balance. Handles incoming correspondence in accordance with external and internal policies and procedures. Generates and/or composes written correspondence as needed. Reviews data and reports trends to management. Duties may also include: account maintenance, report generation, project work and work direction.

Minimum Qualifications:
1+ years experience in each of the following: customer service, computer, and financial services.
Ability to
excel in a fast paced environment.

Must be able to adapt to change in processes and regulations.

Strong computer skills.

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