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Collector 3

Company Name:
Wells Fargo
Position Type:
Full-time
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.
It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
WELLS FARGO WILL PAY UP TO $5,000 IN COLLEGE TUITION COSTS per calendar year to regular team members for eligible career-related classes.
Wells Fargo offers team members a benefits package which includes Paid Time Off, Medical, Dental & Vision Plans, 401(k) Plan, Disability/Life Insurance, Commuter Benefits, Tuition Reimbursement and more!
Consumer Credit Card Collections is seeking candidates who have excellent problem solving and communication skills to work as Collector 3 Representatives.
Expected Start Date: May 19, 2014
Training provided! Monday through Friday, 8am-4:30pm for the first 4 weeks.
In our paid training program, you will learn about State and Federal regulations governing collection practices; become knowledgeable of how to interpret and document information from various sources within the company's computer systems company products, services, policies and procedures along with operating systems; and learn how to apply this knowledge when communicating with delinquent customers.
The working environment is professional, fun, and energized with a casual dress code. Additionally, you will be working in a call center which requires a very structured work day. As part of this role your calls will be monitored for quality and accuracy.
Duties include:
- Fully qualified, seasoned collector.
- Advanced knowledge of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers.
- Utilizes an auto-dial or direct dial system to initiate customer contact and determines reason for delinquency.
- Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment.
- May Skip-trace to find and collect on delinquent accounts.
- May work on special projects.
- May be required to compose written documents.
- May be responsible for collateral analysis.
- Refers more complex issues to higher level Collections staff.
The working schedules include a shift premium pay for the evening hours worked and a generous monthly incentive opportunity!
Schedules Offered:
Tuesday - Thursday 1:00 PM - 10:00 PM, Friday 10:00 AM - 7:00 PM, Saturday 8:00 AM to 4:30 PM
OR
Sunday 8:00 AM to 4:30 PM, Monday - Thursday 1:00 PM - 10:00 PM
Basic Qualifications
3+ years experience in a direct customer contact, service, collections or sales environment.
Minimum Qualifications
- 2 years collections experience
- Excellent communication skills
- Reliable and consistent job history
- Proficiency using Windows based PC
- Proven negotiation skills
- Ability to work one of the schedules offered
- Ability to handle a high-volume, fast-paced environment
- Ability to work in a team environment
- Competitive nature
- Customer service experience
Preferred Skills
- Experience working in a call center
- Sales background

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