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Operational Risk Consultant 3

Company Name:
Wells Fargo
Position Type:
Full-time
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.
It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
- Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)
Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.
-This position will support the Asset Management and Preservation organization by developing and leading their Vendor Governance program.
- Responsible for implementing and monitoring a risk-based program to identify and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events or may provide oversight of an operational risk program.
- Works with external vendors to assist with the development of contractual documents, scorecards, metrics and action plans.
- Works with business partners and provides operational risk expertise and consulting for projects and initiatives with moderate to high risk.
- Identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards.
- Consults with business to develop corrective action plans and effectively manage change.
- Identifies training opportunities; may design/coordinate the development of training materials and delivers training.
- Reports findings and drafts recommendations to mitigate risk to operational risk and business line management.
- Coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies.
Basic Qualifications
2+ years in compliance or operational risk mgmt. (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk) and 2+ years in one or more of the following: compliance, operational risk mgmt., IT systems security, business process mgmt. or financial services, or a Bachelor's or advanced degree in business or economics.
Minimum Qualifications
- 2+ years mortgage experience.
-1+ year of mortgage default experience (REO, Foreclosure, Loss mitigation, Collections, Liquidations, Bankruptcy, etc.)
- Strong analytical, conceptual and problem-solving skills.
- Well spoken with excellent written and presentation skills.
- Flexibility and ability to thrive in a rapidly changing, highly complex environment.
- Well-developed organizational and prioritization skills with the ability to manage multiple and sometimes competing priorities.
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
Preferred Skills
- Understanding of the Third Party Service Provider Policy.
- Vendor Management Experience.
- Demonstrated attention to detail.
- A strong understanding of regulations impacting the mortgage servicing industry.
- Ability to effectively communicate at different levels within the organization.
- Experience monitoring risk in operational processes (regulatory, litigation, financial, operational, reputational, etc.)
- Proficient with loan servicing applications (MSP, VMSOR, Emptoris.)
- Working knowledge of Microsoft Office applications (Word, Excel, Outlook, Visio, PowerPoint.)

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