Pinnacle
Job Title:
Loan Workout AssociateLocation:
Des Moines, Iowa (Hybrid 3 day's onsite)Pay rate:
$20-25/hr on W2
Job Description:
Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.
Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.
Manages stakeholder relationships with customers, family members, legal representatives, and business partners.
Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area.
Research credit or account information.
Perform skip tracing, review workout and restructure problem loans and payment plans.
Research vendor program remedies and recourse to determine loss projections.
Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact.
Utilize solid understanding of company policies, procedures and collection systems.
Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area.
Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements.
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
Required
Qualifications:
6 plus months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, education.
Team Duties:
This team manages and supports the control stepThe team is part of the recovery department, and is a last stop in the settlement review processThe largest portion of the case review is in Credit CardsDaily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts.
The team is not customer facingThis is not an entry level positionYears of Experience required:
2 plus year of relevant professional experienceRequired
Experience:
Root cause analysisUnderstanding credit cards, that is the main department.
Payment researchLitigation exposure specifically civil procedurePartnering with 3rd party law firmsWorking independently and being resourcefulEnterprise/corporate environment backgroundTechnical Skills Required:
EXCEL experience is very valuable in this roleSpecific Education/License Requirements:
NoPay Range:
$20 - $25The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
About the Company:
Pinnacle.
Estimated Salary: $20 to $28 per hour based on qualifications.
Loan Workout AssociateLocation:
Des Moines, Iowa (Hybrid 3 day's onsite)Pay rate:
$20-25/hr on W2
Job Description:
Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.
Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.
Manages stakeholder relationships with customers, family members, legal representatives, and business partners.
Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area.
Research credit or account information.
Perform skip tracing, review workout and restructure problem loans and payment plans.
Research vendor program remedies and recourse to determine loss projections.
Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact.
Utilize solid understanding of company policies, procedures and collection systems.
Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area.
Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements.
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
Required
Qualifications:
6 plus months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, education.
Team Duties:
This team manages and supports the control stepThe team is part of the recovery department, and is a last stop in the settlement review processThe largest portion of the case review is in Credit CardsDaily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts.
The team is not customer facingThis is not an entry level positionYears of Experience required:
2 plus year of relevant professional experienceRequired
Experience:
Root cause analysisUnderstanding credit cards, that is the main department.
Payment researchLitigation exposure specifically civil procedurePartnering with 3rd party law firmsWorking independently and being resourcefulEnterprise/corporate environment backgroundTechnical Skills Required:
EXCEL experience is very valuable in this roleSpecific Education/License Requirements:
NoPay Range:
$20 - $25The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
About the Company:
Pinnacle.
Estimated Salary: $20 to $28 per hour based on qualifications.
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