Customer Service Representative
Watercress Financial Group LLC Watercress Financial Group LLC West Des Moines, IA West Des Moines, IA Full-time Full-time From $22 an hour From $22 an hour 2 days ago 2 days ago 2 days ago This is not a remote position and the home office is located in West Des Moines, IA.
Hourly rate = Starting at $22 hourly
up to 7.
5% monthly incentive pay after first 90 days.
Bilingual in Spanish and English is a PLUS! Job Summary The Customer Service Representative is responsible for all aspects of customer service in a call center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing all account related questions.
Responsibilities Provide account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests Field phone calls, emails, and chat requests Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards Research account discrepancies including payment research Stay informed of any changes to policies and procedures Provide timely resolution of customer complaints, concerns, and inquiries Demonstrate the 3 Ps of customer service:
Professionalism, Patience and have a People-First Attitude Demonstrate a willingness to work flexible schedules, weekends, and holidays as necessary in order to meet business needs Qualifications High school diploma or equivalent.
Associate or Bachelor's degree in related or comparable field preferred.
An equivalent combination of education and experience may be considered A minimum of 2 years' experience in Customer Service Knowledge and Skill Knowledge and experience in a call center environment Knowledge of the credit and financial industry Excellent customer service focus Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills Ability to prioritize tasks Ability to act with integrity, professionalism, and confidentiality Strong communication skills- both written and verbal Superior time management and organizational skills Ability to work independently and within a team Proficient with Microsoft Office Suite or related software.
Estimated Salary: $20 to $28 per hour based on qualifications.
Hourly rate = Starting at $22 hourly
up to 7.
5% monthly incentive pay after first 90 days.
Bilingual in Spanish and English is a PLUS! Job Summary The Customer Service Representative is responsible for all aspects of customer service in a call center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing all account related questions.
Responsibilities Provide account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests Field phone calls, emails, and chat requests Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards Research account discrepancies including payment research Stay informed of any changes to policies and procedures Provide timely resolution of customer complaints, concerns, and inquiries Demonstrate the 3 Ps of customer service:
Professionalism, Patience and have a People-First Attitude Demonstrate a willingness to work flexible schedules, weekends, and holidays as necessary in order to meet business needs Qualifications High school diploma or equivalent.
Associate or Bachelor's degree in related or comparable field preferred.
An equivalent combination of education and experience may be considered A minimum of 2 years' experience in Customer Service Knowledge and Skill Knowledge and experience in a call center environment Knowledge of the credit and financial industry Excellent customer service focus Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills Ability to prioritize tasks Ability to act with integrity, professionalism, and confidentiality Strong communication skills- both written and verbal Superior time management and organizational skills Ability to work independently and within a team Proficient with Microsoft Office Suite or related software.
Estimated Salary: $20 to $28 per hour based on qualifications.
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