Service Desk Technician
ITA Group Inc ITA Group Inc West Des Moines, IA West Des Moines, IA Estimated:
$43K - $54.
4K a year Estimated:
$43K - $54.
4K a year 9 days ago 9 days ago 9 days ago POSITION DESCRIPTION The System Technician provides first level support on all desktop, laptop, thin clients, printers, scanners, copiers, phones, audio/video, and tele-presence devices.
The System Technician installs, configures and supports the system software, firmware and applications that run on our desktop, laptop, thin client computers.
This position also performs limited system administration work on some of our system software.
POSITION REQUIREMENTS Associate degree in information systems or a major related preferred.
Minimum one year experience in information systems with an emphasis on the types of duties performed by the position.
Strong technical knowledge of Microsoft Windows, Microsoft Office and local area networking principals is required.
Strong communication skills with the ability to interact with other systems personnel in a team environment.
Ability to maintain confidentiality pertaining to nonpublic business, financial, personnel, salary, and technological information, plans or data.
Ability to think analytically to solve technical problems individually and in a team environment.
Ability to effectively plan, schedule and coordinate work tasks and meet deadlines, managing multiple work tasks concurrently.
Ability to listen, understand and respond to external and internal customers' needs in a courteous and timely manner; customer service experience in a service-related industry preferred.
Ability to work the time necessary to complete work tasks and/or meet deadlines.
ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers.
Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for.
We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$43K - $54.
4K a year Estimated:
$43K - $54.
4K a year 9 days ago 9 days ago 9 days ago POSITION DESCRIPTION The System Technician provides first level support on all desktop, laptop, thin clients, printers, scanners, copiers, phones, audio/video, and tele-presence devices.
The System Technician installs, configures and supports the system software, firmware and applications that run on our desktop, laptop, thin client computers.
This position also performs limited system administration work on some of our system software.
POSITION REQUIREMENTS Associate degree in information systems or a major related preferred.
Minimum one year experience in information systems with an emphasis on the types of duties performed by the position.
Strong technical knowledge of Microsoft Windows, Microsoft Office and local area networking principals is required.
Strong communication skills with the ability to interact with other systems personnel in a team environment.
Ability to maintain confidentiality pertaining to nonpublic business, financial, personnel, salary, and technological information, plans or data.
Ability to think analytically to solve technical problems individually and in a team environment.
Ability to effectively plan, schedule and coordinate work tasks and meet deadlines, managing multiple work tasks concurrently.
Ability to listen, understand and respond to external and internal customers' needs in a courteous and timely manner; customer service experience in a service-related industry preferred.
Ability to work the time necessary to complete work tasks and/or meet deadlines.
ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers.
Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for.
We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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