Des Moines Plastic Surgery Receptionist
Des Moines Plastic Surgery Des Moines Plastic Surgery West Des Moines, IA West Des Moines, IA Full-time Full-time $18 - $20 an hour $18 - $20 an hour 17 hours ago 17 hours ago 17 hours ago JOB DESCRIPTION POSITION:
Des Moines Plastic Surgery Receptionist REPORTS TO:
Office Manager JOB
Summary:
Responsible for greeting patients upon arrival at the office and coordinating their visit with appropriate staff members in an efficient and pleasant manner; also provides effective communication with patients by telephone and email and book appointments.
EDUCATION AND
Experience:
1.
At least 2 years experience in a similar capacity involving direct communication with the public, preferably in a medical or retail setting.
2.
High school graduate.
3.
Computer/phone/typing experience.
ESSENTIAL SKILLS AND ABILITIES:
1.
Superior interpersonal and communications skills.
2.
Outstanding listening skills and ability to empathize with others.
3.
Appropriate sense of discretion in dealing with varied and difficult situations.
4.
Ability to convey a positive attitude in all dealings with others, whether patients or staff members.
5.
Exceptional personal organizational skills, verbal communication with proper telephone etiquette and written communication.
6.
Attentive to detail.
7.
Trustworthy and responsible, 8.
Compassionate, warm and friendly with co-workers and patients.
9.
Works well with co-workers.
10.
Pleasant personality and disposition.
Responsibilities:
1.
Greets each patient warmly upon arrival, determines needs, and ensures efficient transfer of care to other staff members as appropriate.
2.
Confirms with each patient upon each visit that patient information on file with the practice is accurate and up-to-date.
Accurately records updates and corrections as needed.
3.
Listens carefully, then directs phone calls appropriately.
Regularly checks patients in the waiting room (including Family Waiting Room) to ensure each is comfortable.
Reassures those patients subject to excessive waits and informs clinical staff of status as needed.
Ensures own desk, furnishings and magazines are orderly and clean in reception, including Family Waiting Room.
Checks that departing patients appear able to travel safely from the office.
4.
Serves as primary individual responsible for answering telephone calls to the practice.
New customer phone calls are expected to be converted to appointments by credentialing office and staff.
Handles cancelations, reschedules and reminder calls.
5.
Manages the surgery schedule and schedules all surgeries including pre and post procedures.
Receptionist Page 2 6.
Provides assistance in medical chart preparation and maintenance, scheduling, data entry, and other tasks as required.
Distributes schedules for providers daily.
7.
Orders clerical supplies as needed.
Orders lunch for patients as needed and for work events/meetings.
8.
Maintains proper office opening and closing procedures.
9.
Takes payment from patients and confirms amount.
Opens and closes cash drawer each day and validates totals.
10.
Inputs and reconciles all injectable reward points and helps patients sign up.
11.
Completes reminder calls to patients and follows up with patients who did not show for their appointment.
12.
Maintain inventory of products.
Continue to maintain knowledge of existing and new retail products.
Sell products to patients as needed or recommended by provider.
13.
Be flexible with your schedule, supporting the needs of the business.
14.
Protect the privacy of all patients and handle with discretion any information they may provide us.
Follow all HIPAA policies.
15.
Comply with all company policies.
16.
Continue to maintain knowledge of existing and new services provided at the office.
17.
Performs other duties and assumes various responsibilities as determined by the supervisor.
18.
Alert Office Manager to potential problems or concerns.
Work diligently to support Des Moines Plastic Surgery as well as Coachlight Clinic & Spa.
19.
Resolve client complaints in a manner which promotes positive client relations.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Medical specialties:
Plastic Surgery Schedule:
Monday to Friday No weekends Ability to commute/relocate:
West Des Moines, IA 50266:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Medical terminology:
1 year (Preferred) Computer skills:
1 year (Preferred) Work Location:
In person 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Plastic Surgery Monday to Friday No weekends West Des Moines, IA 50266:
Reliably commute or planning to relocate before starting work (Preferred) Customer service:
1 year (Preferred) Medical terminology:
1 year (Preferred) Computer skills:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
Des Moines Plastic Surgery Receptionist REPORTS TO:
Office Manager JOB
Summary:
Responsible for greeting patients upon arrival at the office and coordinating their visit with appropriate staff members in an efficient and pleasant manner; also provides effective communication with patients by telephone and email and book appointments.
EDUCATION AND
Experience:
1.
At least 2 years experience in a similar capacity involving direct communication with the public, preferably in a medical or retail setting.
2.
High school graduate.
3.
Computer/phone/typing experience.
ESSENTIAL SKILLS AND ABILITIES:
1.
Superior interpersonal and communications skills.
2.
Outstanding listening skills and ability to empathize with others.
3.
Appropriate sense of discretion in dealing with varied and difficult situations.
4.
Ability to convey a positive attitude in all dealings with others, whether patients or staff members.
5.
Exceptional personal organizational skills, verbal communication with proper telephone etiquette and written communication.
6.
Attentive to detail.
7.
Trustworthy and responsible, 8.
Compassionate, warm and friendly with co-workers and patients.
9.
Works well with co-workers.
10.
Pleasant personality and disposition.
Responsibilities:
1.
Greets each patient warmly upon arrival, determines needs, and ensures efficient transfer of care to other staff members as appropriate.
2.
Confirms with each patient upon each visit that patient information on file with the practice is accurate and up-to-date.
Accurately records updates and corrections as needed.
3.
Listens carefully, then directs phone calls appropriately.
Regularly checks patients in the waiting room (including Family Waiting Room) to ensure each is comfortable.
Reassures those patients subject to excessive waits and informs clinical staff of status as needed.
Ensures own desk, furnishings and magazines are orderly and clean in reception, including Family Waiting Room.
Checks that departing patients appear able to travel safely from the office.
4.
Serves as primary individual responsible for answering telephone calls to the practice.
New customer phone calls are expected to be converted to appointments by credentialing office and staff.
Handles cancelations, reschedules and reminder calls.
5.
Manages the surgery schedule and schedules all surgeries including pre and post procedures.
Receptionist Page 2 6.
Provides assistance in medical chart preparation and maintenance, scheduling, data entry, and other tasks as required.
Distributes schedules for providers daily.
7.
Orders clerical supplies as needed.
Orders lunch for patients as needed and for work events/meetings.
8.
Maintains proper office opening and closing procedures.
9.
Takes payment from patients and confirms amount.
Opens and closes cash drawer each day and validates totals.
10.
Inputs and reconciles all injectable reward points and helps patients sign up.
11.
Completes reminder calls to patients and follows up with patients who did not show for their appointment.
12.
Maintain inventory of products.
Continue to maintain knowledge of existing and new retail products.
Sell products to patients as needed or recommended by provider.
13.
Be flexible with your schedule, supporting the needs of the business.
14.
Protect the privacy of all patients and handle with discretion any information they may provide us.
Follow all HIPAA policies.
15.
Comply with all company policies.
16.
Continue to maintain knowledge of existing and new services provided at the office.
17.
Performs other duties and assumes various responsibilities as determined by the supervisor.
18.
Alert Office Manager to potential problems or concerns.
Work diligently to support Des Moines Plastic Surgery as well as Coachlight Clinic & Spa.
19.
Resolve client complaints in a manner which promotes positive client relations.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Medical specialties:
Plastic Surgery Schedule:
Monday to Friday No weekends Ability to commute/relocate:
West Des Moines, IA 50266:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Medical terminology:
1 year (Preferred) Computer skills:
1 year (Preferred) Work Location:
In person 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Plastic Surgery Monday to Friday No weekends West Des Moines, IA 50266:
Reliably commute or planning to relocate before starting work (Preferred) Customer service:
1 year (Preferred) Medical terminology:
1 year (Preferred) Computer skills:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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