Event Set Up Customer Service & Call Center - West Des Moines, IA at Geebo

Event Set Up

4.
1 Quick Apply Full-time 15 hours ago Full Job Description Position:
Event Set Up I.
Essential Functions Providing the highest level of personalized service based on basic philosophies of Glen Oaks Country Club Handbook and Training.
As directed by the Assistant Clubhouse Managers and the Clubhouse Manager, servers will display the highest level of hospitality and enthusiasm through on-going education, training, utilization of resources, and good business standards to provide world-class service to all Members and their guests during Banquet events.
II.
Job Duties/Tasks 1.
Set up / breakdown banquet meeting space per Banquet Event Order instructions, including tables, table complements (salt, pepper, table linens, table settings, center pieces, dishes, audio-visual equipment), outside furniture, and all other event provisions.
2.
Provide complete service to the Banquet guests according to the Standards of Operation.
3.
Be available throughout the shift to assist Members and Guests with any questions, concerns or requests as needed.
4.
Thoroughly understand the format of a Banquet Event Order (BEO) so as to set-up the necessary components of the event.
5.
Maintain a high level of visibility and equal association with all Guests.
6.
The ability to set-up and tear-down events in a quick and orderly fashion.
7.
Have basic knowledge of banquet menu items so as to explain them to guests.
8.
Maintain the highest level of service in order to provide all banquet guests with a memorable experience at Glen Oaks Country Club.
9.
Abide and adhere to the GOCC employee handbook.
10.
Consistently perform all required opening and closing duties as spelled out in the Banquet Manual.
11.
Performs other duties as assigned from time to time.
12.
Promotes high morale and enthusiasm among staff by providing a positive and team-oriented mentality both on and off the floor.
13.
Communicates with Clubhouse Manager and Assistant Clubhouse Managers all Member dining experiences to help promote the best possible service throughout the Clubhouse.
14.
Provides a high level of cooperation and communication with all allied departments of the club, such as the Food & Beverage Directors, Culinary Team, Housekeeping, Shakes Attendants, etc.
III.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required to withstand long periods of time on their feet and walking various distances.
Must be able to deal with in a respectable manner stressful situations while ultimately correcting the problem.
Employee must be flexible, hardworking, and thrive in a fast-paced environment.
The employee is occasionally required to walk, stand, climb or balance.
The employee must regularly lift or move at least 25 pounds and occasionally lift or move 100 pounds.
Reasonable accommodations will be made for persons with disabilities.
IV.
Education and/or
Experience:
Ala carte and/or banquet service experience preferred with strong communication.
and guest relations skills.
V.
Reports to:
Assistant Clubhouse Managers / Clubhouse Manager / Director of Catering About Glen Oaks Country Club:
Glen Oaks Country Club, developed in 1991, is an award-winning gated community and country club in West Des Moines, Iowa.
Glen Oaks was previously named the #1 golf course in the State of Iowa by Golf Digest.
The clubhouse, golf course and residential community is situated on 532 acres of land.
The community is shared by an intimate group of friends and families who truly appreciate a lifestyle marked by quality, tradition and unrivaled amenities.
The club features a resort-style aquatics park, patio bar & ice cream shoppe, custom culinary offerings with an on-site Executive Chef, a fitness room with on-site personal trainer and a stunning 18-hole Tom Fazio designed golf course that complements the exceptional beauty that is Glen Oaks Country Club.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.

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